Technological and economic inquiry for telecommunication provisions

• Establishing and performing enterprise policy
• Surveying the function environment of telecommunication system
• Professional analysis the telco hierarchy
• If needed, giving development directions

Initiation of the infocommunication provisions

• Surveying the network topology
• Analysis of human and physical risks
• Surveying the operating ssystems and applications
• Examination of the public internet connection (firewall)
• Spam filtering, guard from viruses and other damages
• Analysis of data storage safety
• Surveying data saving
• Making business continuity plan

Building up the Contact and Call Centers, IVR systems

Increasing efficiency with available means

Through analysis of employee workflow we can draw useful conclusions which help to increase efficiency on the following fields:

• computer handling,
• administrative tasks revising,
• analysis of the daily communication need,
• checking the quality of communication channel,
• setting up technology dependent workflow

Document administration - safely

• Documents and e-documents storage methods
• Analysis of document classification, storage methods
• Processing document cancellation
• Authority controlling
• Processing of archived document retrieval
• Efficiency-analysing of management processing

We offer a two-step solution. First, we survey the present workflow then define both the occurrent weaknesses together with their causes and the well functioning processes. The exact tasks are customized on the client’s needs. As a result, we make a recommendation on revising the current operational system or setting up a new one.

If needed, during the second phase, we work out the suggested processes, with an on-going project management starting from the administrative launch of the process until the complete realization.

WEB audit

• Website analysing: filtering and optimizing the website contents
• Visitor counting and analysing
• Development proposals

Workflow management

After the survey and analysis of person to person workflow connected to the enterprise’s inner operation, if needed we make proposals on their revision. In case of accepting the proposal we help to realize the new workflow by managing the needed steps.

Provision management

Operation of telecommunication and infocommunication provisions used by our clients with contract management, price tracking and development of cost efficient technological solutions.

The TelComIn Team is available at here!